Frequently Asked Questions

1. Where do you ship?

We currently ship throughout the United States.

2. Is shipping free?

Yes. We offer free shipping on all orders within the USA.

3. How long does shipping take?

Orders are usually processed within 1–2 business days.

After processing, standard delivery generally takes 3–5 business days.

Estimated total delivery time: 4–7 business days.

4. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information may be sent to the email address provided with your order.

5. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

Because orders may be processed quickly, we cannot guarantee that a cancellation or change can be made after processing or shipment has started.

6. What is your return policy?

We offer a 30-day return policy.

You can request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

7. Do you charge a return fee?

No. We do not charge a return or restocking fee.

8. How do I request a refund?

Contact us at support@everhavens.com with your order number and the reason for your return.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

9. What if my item arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number and photographs of the damaged or incorrect item.

We will review the issue and work with you toward an appropriate solution.

10. What payment methods do you accept?

The payment methods available at checkout may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay

Additional payment methods may be available depending on your Shopify Payments configuration.

11. What currency are your prices in?

Our prices are displayed in U.S. Dollars (USD) unless otherwise stated.

12. How can I contact Ever Havens?

You can contact us using the information below:

Ever Havens
Address: 201 S WINEVILLE AVE, ONTARIO, CA 91761, USA
Phone: [YOUR BUSINESS PHONE]
Email: support@everhavens.com

13. What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday: Closed
Sunday: Closed

We aim to respond to customer inquiries as quickly as possible during business hours.