Refund policy

At Ever Havens, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return and refund according to the terms below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Free from damage, stains, or signs of use
  • Accompanied by the order information or proof of purchase

2. No Return or Restocking Fee

Ever Havens does not charge a return or restocking fee.

3. How to Request a Return

To request a return, please contact us at:

Email: support@everhavens.com
Phone: [YOUR BUSINESS PHONE]

Please include:

  • Your order number
  • The name used when placing the order
  • The reason for the return
  • Photos of the item, if the item is damaged or defective

We will review your request and provide further return instructions when applicable.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number along with photographs or other relevant information so we can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement or refund.

5. Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Any product-specific return restrictions will be clearly disclosed on the applicable product page or before purchase.

7. Return Shipping

For eligible standard returns, no return or restocking fee is charged.

If an item is defective, damaged, incorrect, or otherwise covered by this Return & Refund Policy, please contact our support team before sending the item back so we can provide the appropriate instructions.

8. Late Return Requests

Return requests submitted more than 30 days after delivery may not be eligible for a refund unless otherwise required by applicable law.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed after an order has entered processing or shipping.

10. Contact Us

For questions regarding returns or refunds, please contact:

Ever Havens
Address: 201 S WINEVILLE AVE, ONTARIO, CA 91761, USA
Phone: [YOUR BUSINESS PHONE]
Email: support@everhavens.com